This policy follows Sections 9 and 10 of our Client Account Agreement. The applicable signed agreement and any addendum control your transaction.
All sales are final
Except for the cancellation rights and limited remedies described below, and rights required by applicable law, all sales are final. Precious metals cannot be exchanged or returned for a refund. If you are dissatisfied with your purchase, please contact your sales representative to discuss the matter.
Cancellation
LM will deliver to Customer by email a written purchase order (“Purchase Order”) following Customer’s verbal confirmation of his/her purchase. Customer then has 24 hours from issuance of the Purchase Order to cancel the transaction without penalty. Customer’s Purchase Order will specify when the 24 hour period expires and instructions for cancelling. Customers who modify their order during the 24 hour risk free cancellation period, or modify their order within 7 days of the initial order, do not receive a new or extended deadline to cancel.
Certain states provide for cancellation periods longer than 24 hours, which LM honors. Please see the Addendum to this Agreement for details for your state of residence, if applicable.
Items lost in transit
LM uses reputable, nationally recognized delivery services and requires a signature for all personal deliveries. Risk of loss passes to Customer upon delivery of the item(s) purchased to Customer’s address or, in the case of re-purchases, upon receipt by LM. In the unlikely event any item is lost in transit, Customer must notify LM immediately. In the case of purchases from LM, if the loss is verified by LM, then LM, in its sole discretion, shall either refund to Customer the full purchase price for such lost or non-received item(s) or replace such item(s) with another item or items substantially similar to that purchased. This is Customer’s sole remedy for an item lost in transit. In the case of re-purchases by LM, which are lost in transit to LM, Customer’s sole remedy is any shipping insurance applicable to the shipment.
Limited exception for counterfeit coins
LM sources its precious metals from reputable suppliers. Nevertheless, if you believe an item purchased from LM is counterfeit, please contact LM immediately and in no event later than ninety (90) days from your purchase. Claims made after ninety (90) days will be rejected, except in the case of IRA or depository transactions where Customer never took personal possession of the precious metals (at the time of purchase or later). Claims as to coins for which the tamper resistant encasement has been opened or tampered with will also be rejected. If LM determines that your item is counterfeit, LM shall, in its sole discretion, either refund Customer’s purchase price for the item or replace the coin(s) in question with substantially similar coins. This is Customer’s sole remedy in the (unlikely) event a counterfeit coin is received.